Refund & Returns Policy

WE DON'T DO RETURNS FOR CHANGE OF MIND.

Shisha Shotta is a small independent operation dealing with limited-quantity, imported and, in some cases, repacked products.

We hardly advertise. Our business is built on reputation, repeat customers, lounges, resellers and word of mouth. Because of the nature of the products we sell, our returns policy is intentionally strict.

01. CHANGE OF MIND

Where the law permits, we do not accept returns of products that have been opened, used, altered, repacked, consumed or tampered with. Make sure you are happy with the brand, flavour, quantity and price before placing your order.

02. FLAVOUR IS SUBJECTIVE

Taste is subjective. Disliking a flavour is not a fault. Too sweet, too strong, not what you expected or simply not to your taste, is not a reason for a return or refund.

03. 200G REPACKED PRODUCTS

Selected products are repacked by Shisha Shotta in controlled batches, generally once per week. Once opened, we are generally unable to accept returns where the law permits us to refuse.

04. DAMAGED, FAULTY OR INCORRECT ORDERS

This policy does not remove your statutory rights. If something is wrong with your order, contact us as soon as possible and include photos of the product and packaging.

05. DO NOT RETURN WITHOUT CONTACTING US

Please do not send anything back without first contacting Shisha Shotta. An unauthorised return does not automatically entitle you to a return or refund.

06. REFUNDS

We do not operate a "try it, send it back" refund policy. Refunds are only issued where required by law or where we have agreed to a refund in the appropriate circumstances.

07. DELIVERY CHARGES

Original delivery charges and return delivery costs are handled depending on the circumstances and your applicable rights. If we made an error, we will deal with it appropriately.

08. REFUSED / UNDELIVERABLE ORDERS

Incorrect addresses, failed delivery or refusal of age verification may result in deductions for costs incurred in handling or re-delivery, where legally permitted.

09. Trade & wholesale orders

Different terms may apply to business, trade and wholesale customers.

Trade purchases are governed by our wholesale and trade terms.

Check all products, quantities and pricing carefully before ordering.

10. We protect our reputation

If we've genuinely made a mistake, tell us. We'll investigate properly.

But we ask customers to understand that limited imported stock and consumable products cannot always be treated like clothing.

Order carefully. Check your products.

If we've made a genuine mistake, contact us.

Need to contact us?

WhatsApp+447777222868

Dispatch daysMonday / Wednesday / Friday

Please include your order number and photos where relevant.

RETURNS & REFUNDS