FREE UK DELIVERY ON ORDERS OVER £60
18+ ONLY | £250+ Minimum For WholeSale
TRADE ACCOUNTS AVAILABLE
These Terms & Conditions apply to purchases made through the Shisha Shotta website. By using this website or placing an order with us, you agree to these Terms & Conditions.
1
ABOUT SHISHA SHOTTA
Information about our business, trading name, and how to contact us.
2
AGE RESTRICTIONS
You must be 18 years of age or older to purchase age-restricted products from us.
3
PRODUCTS
Product descriptions, images and packaging may vary. Please check all details before ordering.
4
AUTHENTICITY & SOURCING
We source genuine flavours from within the EU and take authenticity seriously.
5
REPACKED PRODUCTS
Selected 200g products are repacked on-site in controlled batches once per week.
6
LIMITED AVAILABILITY
Many products are available in limited quantities and may sell out or be unavailable.
7
RETAIL & TRADE STOCK
Some stock may be reserved or prioritised for approved trade customers.
8
PRICES
All prices are in GBP (£). We reserve the right to change prices at any time.
9
PLACING AN ORDER
An order is an offer to purchase and is subject to acceptance, stock, payment and verification.
10
PAYMENT
Payment must be made using available methods. Orders may be cancelled if payment is not authorised.
11
DELIVERY
We dispatch orders on Monday, Wednesday and Friday. Delivery times are estimates.
12
DELIVERY ADDRESS
You are responsible for providing accurate and complete delivery information.
13
RECEIVING AGE-RESTRICTED PRODUCTS
Age verification may be required on delivery. Do not order if you cannot comply.
14
DAMAGED, INCORRECT OR MISSING ITEMS
Contact us ASAP with your order number and photos if there’s an issue with your order.
15
CANCELLATIONS, RETURNS & REFUNDS
Your rights depend on the product and circumstances. See our Returns & Refunds Policy.
16
FLAVOUR EXPECTATIONS
Flavour is subjective. Disliking a flavour is not a fault with the product.
17
TRADE / WHOLESALE ACCOUNTS
Trade access is by application only and subject to approval. Separate trade terms may apply.
18
PRODUCT RESALE
Resellers are responsible for complying with all laws relating to their resale of our products.
19
WEBSITE ACCOUNTS
You are responsible for your account and must keep your login details secure.
20
WEBSITE AVAILABILITY
We aim to keep the website accurate and available but cannot guarantee uninterrupted access.
21
INTELLECTUAL PROPERTY
All content on this site is owned by Shisha Shotta unless stated otherwise.
22
PROHIBITED USE
You must not use the site for unlawful or fraudulent purposes or misuse trade accounts.
23
OUR LIABILITY
Nothing in these terms excludes or limits liability where doing so would be unlawful.
24
PRIVACY
We process personal data in accordance with our Privacy Policy.
25
CHANGES TO THESE TERMS
We may update these Terms at any time. Check this page for the latest version.
26
GOVERNING LAW
These Terms are governed by the laws of England and Wales.
27
CONTACT US
Questions about these Terms? Get in touch.