Last Updated: September 5, 2026
Overview
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Dispatch Days
We’re a small operation, so we work to a set dispatch schedule. Orders are dispatched on Monday, Wednesday and Friday.
Delivery times are estimates.
Once your order has been shipped, you may receive a confirmation email containing available tracking information.
Shipping Costs
Free UK delivery on orders over £60.
Shipping charges are calculated and displayed during checkout.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives your package.
Delivery Address
You are responsible for providing accurate and complete delivery information.
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
Receiving Age-Restricted Products
Age verification may be required on delivery. Please do not order if you cannot comply.
Delays and Delivery Issues
Delivery times may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, incorrect addresses, or other unforeseen events.
If your order appears to be significantly delayed, please contact us so we can assist you.
Damaged, Incorrect or Missing Items
Contact us as soon as possible with your order number and photos if there’s an issue with your order.
If your order is marked as delivered but you have not received it, please contact us so we can help investigate the issue with the shipping carrier.
Contact Us
If you have questions about shipping or delivery, please contact us:
Phone: +447777222868